ShipFlow Privacy Policy
Effective date: May 11, 2026
Last updated: May 11, 2026
ShipFlow (“we,” “our,” or “us”) provides a shipping marketplace app for senders and shippers. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the ShipFlow mobile application and related services.
- Account data: name, email address, phone number, login credentials.
- Profile and verification data: profile photo, business details, identity/KYC documents, verification status.
- Shipment and route data: origin and destination, package details, itemized contents, delivery notes, route bookings, shipment status, and QR tracking records.
- Payment-related data: payment method metadata and transaction status.
- Device and usage data: app version, OS version, device model, crash logs, diagnostics, and notification tokens.
- Location, camera, and file data (permission-based): location inputs, photos, and document uploads needed for app features.
We use collected information to:
- Create and manage accounts.
- Authenticate users and secure accounts.
- Verify identity/business eligibility and prevent fraud.
- Enable booking, shipment handling, route management, and package tracking.
- Send notifications and service updates.
- Provide support and resolve issues.
- Improve app reliability and user experience.
- Comply with legal and regulatory obligations.
We may share information with:
- Service providers that support hosting, authentication, analytics, notifications, and storage (for example, Firebase/Google Cloud).
- Operational partners required to fulfill shipment workflows.
- Legal authorities when required by law or to protect rights, safety, and security.
- Parties involved in a merger, acquisition, or asset transfer.
We do not sell personal information.
Data Retention
We retain information only for as long as necessary to provide services, maintain security and records, resolve disputes, and satisfy legal obligations. Data is deleted or anonymized when no longer required.
Security
We apply administrative, technical, and organizational safeguards designed to protect personal data, including encryption in transit and access controls.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data.
- Correct inaccurate data.
- Request deletion.
- Restrict or object to processing.
- Request data portability.
To submit a request, contact us at privacy@hintekk.com.
Children’s Privacy
ShipFlow is not intended for children under 13 unless explicitly configured as a child-directed experience with legally required safeguards and parental consent where applicable.
If you believe a child under 13 has provided personal data without proper consent, contact us and we will take appropriate action.
International Data Transfers
Your data may be processed in countries outside your own. Where required, we use safeguards to protect cross-border transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Company: Hintekk LLC
Email: privacy@hintekk.com
Support: support@hintekk.com